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Trouble-Shooting your Gamry Potentiostat and Software
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If you wish to upgrade your Gamry Software, click
here.
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Frequently
Asked Questions
After someone asks us the same
question five or six times, we put it on our
website in our Frequently Asked Questions.
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Trouble-Shooting Your
Gamry Potentiostat
You generated some odd looking data and you wonder if there is a problem
with your Potentiostat or with your electrochemistry. It's
relatively easy to make sure your Gamry Potentiostat is working properly.
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Version 4.x Problems
Version 4.35 is the last release of Version 4. It is available for
download here.
If
your computer dies, here's help in
moving your PC4 Potentiostat
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Version 3.x Problems
If you are not using Version
3.2, you should be. Upgrades are free!
Some problems associated with Version 3.x of the Gamry software are:
Finding
an available interrupt when moving the Potentiostat to a new computer
Interrupt
Overrun message when running EIS
Stuck
in Reading Loop in EIS
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E-Mail
Support
E-mail is particularly useful for international users. It's a
fast way to send data files to us so we can evaluate your data
directly to assist in trouble-shooting your instrument or evaluating your
data. If you need a custom script, we can e-mail the script to you to use
instantly.
E-Mail: techsupport@gamry.com
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Telephone/Fax Support
You can call Gamry from 9 AM to 6 PM Eastern Standard Time (US).
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